ONLINE STORE TERMS AND CONDITIONS

The owner of the CosiWear online store (hereinafter referred to as the Online Store) is SPexpert OÜ (registry code 16908500), located at Vahtra 13-13, Kose alevik, Kose Parish.

Validity of the sales contract, product and price information

These terms and conditions apply to purchases made from the Online Store.

The prices of products sold in the Online Store are displayed next to each product. A delivery fee is added to the price. All prices of products sold in the Online Store are in euros.

The delivery fee depends on the buyer’s location and the chosen delivery method. The delivery fee is displayed to the buyer during the checkout process.

Product information is provided directly next to each product in the Online Store.

Placing an order

To order products, the desired items must be added to the shopping cart. To complete the order, the buyer must fill in the required information fields and choose a suitable delivery method. The total amount to be paid will then be displayed and can be paid securely using the following payment methods:

  • Estonian bank payments
  • Visa/Mastercard card payments
  • Apple Pay and Google Pay

NB! When paying via a bank link, please make sure to click the “Return to merchant” button on the bank’s website.

Payments are processed by Montonio. Payments are made outside the Online Store in a secure environment – through the respective bank’s secure environment when paying via bank link and through Montonio’s secure environment when paying by credit card. The seller does not have access to the customer’s bank or card details.

The contract enters into force once the payment due has been received in the Online Store’s bank account.

The owner of the Online Store is the data controller for personal data and transfers the personal data required for payment processing to the authorized processor Montonio.

If the ordered product cannot be delivered due to the product being out of stock or for another reason, the buyer will be informed as soon as possible, and all payments made (including delivery costs) will be refunded without delay, but no later than within 14 days from sending the notification.

Delivery

Products are delivered to the following countries: Estonia.

The buyer can choose from the following delivery options:

SmartPost
Omniva
DPD

Shipping costs are covered by the buyer, and the relevant price information is displayed next to the delivery method.

Domestic shipments within Estonia generally reach the buyer’s selected destination within 3 business days after the sales contract has entered into force.

In exceptional cases, the product may be delivered within up to 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the online purchase contract within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity.

To use the 14-day return right, the purchased product must not be used in any way other than necessary to verify its nature, characteristics, and functionality, in the same manner as allowed when inspecting a product in a physical store.

If the product has been used for purposes other than inspection or shows signs of use or wear, the Online Store has the right to reduce the refundable amount according to the decrease in the product’s value.

To return a product, the buyer must submit a withdrawal application. The form can be found here:

Insert link to withdrawal form

The withdrawal application must be sent to the email address info@cosiwear.ee no later than 14 days after receiving the product.

The cost of returning the product is covered by the buyer, except when the reason for the return is that the delivered product does not match the order (for example, an incorrect or defective product).

The buyer must return the product within 14 days after submitting the withdrawal application or provide proof that the product has been handed over to the carrier within the same period.

The Online Store will refund all payments received from the buyer under the contract immediately after receiving the returned product, but no later than within 14 days from receiving the withdrawal application.

The Online Store may refuse to issue a refund until the product has been returned or until the buyer has provided proof that the product has been sent back, whichever occurs first.

If the buyer has chosen a delivery method that differs from the cheapest standard delivery method offered by the Online Store, the Online Store does not have to refund the additional cost exceeding the standard delivery fee.

The Online Store has the right to withdraw from the sales transaction and request the return of the product if the product price was mistakenly displayed significantly below the market price.

Right to submit a complaint

The Online Store is responsible for non-compliance of the products sold to the buyer with the terms of the contract or for defects that existed at the time of delivery and become apparent within two years from the delivery date.

Within one year from the delivery of the product, it is presumed that the defect existed at the time of delivery. The Online Store is responsible for disproving this presumption.

The buyer has the right to contact the Online Store regarding a defect no later than within two months of discovering the defect by sending an email to info@cosiwear.ee.

The Online Store is not responsible for defects that have occurred after the product has been delivered to the buyer.

If a purchased product has defects for which the Online Store is responsible, the Online Store will repair or replace the defective product. If repair or replacement is not possible, the Online Store will refund all payments related to the sales contract.

The Online Store will respond to consumer complaints in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The Online Store uses the personal data entered by the buyer only for processing orders and delivering products to the buyer.

The Online Store transfers personal data to delivery service providers for the purpose of delivering the products.

The Online Store sends newsletters and promotional offers to the buyer’s email address only if the buyer has given consent by entering their email address on the website and requesting direct marketing communications.

The buyer may unsubscribe from promotional emails and newsletters at any time by notifying us via email or following the instructions provided in the promotional email.

Dispute resolution

If the buyer has any complaints regarding the Online Store, they should be sent to info@cosiwear.ee.

If the buyer and the Online Store cannot resolve the dispute through mutual agreement, the buyer may contact the Consumer Disputes Committee. Information about the procedure and submitting an application can be found here.

The Consumer Disputes Committee has the authority to resolve disputes arising from contracts between buyers and the Online Store. Reviewing a consumer complaint by the committee is free of charge.

The buyer may also use the European Union online dispute resolution platform for consumer disputes.